Smart Tips

Smart tips on using of the FPS

  1. Notify your bank or operator of Stored Value Facility (SVF) immediately of a change in the mobile number, and update your registration records as soon as possible.
  2. Verify the payment details (either input by yourself or after scanning a QR Code) of every single transaction before you confirm the payment.
  3. It should be noted that the QR Code may have embedded your registered FPS proxy identifier (i.e. mobile number, email address or FPS ID) to facilitate transfer to your account.  Hence, third party can read this information by scanning your QR Code.  Please only show it to others when necessary.
  4. Think before sharing mobile devices.  If you have an e-wallet application (app), it’s not the best idea to let a stranger use your phone (e.g. to make a telephone call).
  5. Do not store usernames, passwords, account numbers and other sensitive information on your phone, including the storage within apps.
  6. If you find or believe that your mobile devices have been compromised, lost or stolen, or that unauthorised transactions have been conducted over your account, contact your banks or SVF operators as soon as reasonably practicable.
  7. Enable passwords on your mobile devices.  Create a unique password for your e-wallets.  Use the benefits of additional layers of security provided by your devices, if available.
  8. Download and upgrade your apps from official app stores or reliable sources only.

Beware of fraudulent transactions

  1. Paying via FPS is similar to paying by cash. The money will be transferred to the recipient account instantly. Therefore, when you make payment for purchasing goods and services, especially in online purchase, you must first ascertain the background and authenticity of the merchant or seller. Only make payment if the merchant or seller is trustworthy. You must also verify the payee information and the amount before making the payment.
  2. If you suspect you have made a payment via the FPS to a swindler's bank or SVF e-wallet account, please report the case to the Hong Kong Police Force for assistance. On top of reporting the case to the Police, please also contact and update your bank or e-wallet operator about your case. They will provide their best effort to assist the law enforcement agencies and provide them with all the relevant information. The contact details of the Hong Kong Police Force is as follows:

    Commercial and Technology Crime Hotline: (852) 2860 5012
    Hong Kong Police Force e-Report Centre:
  3. Regardless which payment method that you would adopt, for example, online/mobile banking (including FPS service), SVF e-wallet, credit card, ATM or cash, etc., ensure that the payee is genuine and trustworthy before proceeding with the payment. Beware of fraud and take precautions!