Frequently Asked Questions

A1. Merchants may contact banks and SVFs for information on merchant payment services via the FPS. Banks and SVFs can assist merchants to devise solutions to receive payments via the FPS, which may include printing a QR code on bills, presenting a QR code online or at the point-of-sale (POS), and the use of a mobile app etc.

A2. The FPS does not charge the merchants. Banks or SVFs are the service providers for merchants to receive funds via the FPS. Merchants may contact their banks/SVFs for details on the fees and charges.

A3. Merchants may use their email address, telephone number, or FPS ID to link up with a bank or SVF account for receiving funds. The FPS ID is a unique string of numbers generated by the FPS system and unlike email address and telephone number, it is not portable by the merchant. In other words, a merchant cannot carry his FPS ID assigned by a particular bank or SVF to another bank or SVF.

It should be noted that each proxy identifier (be it an email address, telephone number, FSP ID) may only link up with one bank or SVF account. If a merchant wishes to have the email address or mobile number be linked up with a different bank or SVF account, the newly registered account will replace the previous one. In case of FPS ID, a merchant has to apply for another FPS ID from the bank or SVF holding the new account.

Merchants may contact their banks/SVFs for details on the registration of proxy IDs for receiving payments.

A4. All customers of banks and SVFs which support merchant payment via the FPS can use it.

A5. The FPS is a platform connecting different banks and SVFs. Participating banks and SVFs would acquire merchants and provide different merchant payment services. They need to observe relevant laws and regulations when recruiting merchant customers.

A6. A common QR code (HKQR) standard would enable merchants, especially small and medium enterprises, to use a single QR code (displayed at POS or printed on bills) to accept payments from different payment service providers, instead of displaying multiple QR codes to their customers.  This will provide better user experience and greater convenience to customers and merchants, and facilitate the adoption of QR code payment in Hong Kong.

A7. A combined QR code can be generated by the “Hong Kong Common QR Code” mobile app (HKQR Mobile App).  This mobile app can be used for combining multiple HKQR-compliant QR codes from several payment service providers into a single combined QR code.  The mobile app is available for download from Google Play Store and Apple App Store.

A8. The current common QR code standard is for merchant-presented QR codes only.

A9. You may refer to the payment service provider list in the HKQR Mobile App for details.

A10. Customers should be reminded to verify the payment details, including the payee’s name and the amount, displayed on their mobile app or payment app before confirming a payment.  Further, merchants can use a function in the HKQR Mobile App to check whether their combined QR codes may have been replaced or changed unknowingly.  Please refer to the user guide in the mobile app for details.

A11. While you may print out the combined QR code or email it to your customers for them to scan and pay,  please be reminded to provide the QR code through a secure, reliable means to your customers.

A12. The mobile or payment applications of payment service providers in Hong Kong (including, among others, banks, stored value facility licensees and designated retail payment systems providing merchant-presented QR code payments solutions in Hong Kong) are able to scan a HKQR-compliant QR codes to make payment.

A13. The combined QR code generated by the HKQR Mobile App will display its supported payment service providers below the QR code.